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Shipping Information
Most domestic U.S. shipments are sent via UPS or Fed-Ex ground service. This usually means 3-5 business days in transit. We will make every effort to expedite your order quickly. However, should the item you request be temporarily out of stock, please allow up to 4 weeks for delivery. Please note: ALL pub signs and any other item with personalization takes approx. 15 days to produce before your order will ship. Selecting air/express shipping will not speed up production of my order, only transit time. Please consult our Production Schedule page for product specific details.
DOMESTIC U.S. RATES
Shipping rates vary due based on the level of service you request. To find the shipping rate, add the products you are interested in into your basket. Follow the checkout process. Prior to requesting your credit card information, the system will request shipping options and total your order up for you.
Alaska and Hawaii Shipments
Please note that all shipment to Hawaii and Alaska are required by UPS to ship via 2-day air and all orders to these states will be adjusted accordingly.
Puerto Rico, Guam & Other U.S. Territories
Please note that all shipment to all U.S. Territories are required to ship via UPS Global. We will email you a shipping quote for your approval prior to processing your order.
International Shipments
All International Shipments (excluding Canada) are shipped Via UPS Global. We will email you a shipping quote for your approval prior to processing your order. Please note that due to their high number of fraudulent online transactions, we no long ship to nor accept orders with a bill to address from the following countries: Belarus, Colombia, Egypt, Indonesia, Lebanon, Macedonia, Malaysia, Nigeria, Pakistan, Ukraine, Vietnam and Yugoslavia. Please Note: Your purchase WILL be subject to additional duties and charges collected by UPS on behalf of UPS Brokerage and your country at the time of delivery. Cyber Island Shops is not responsible for collection or reimbursement of any of these charges. Please be advised that these taxes, duties, and fees can total more than the cost of your merchandise. These charges are non-refundable if you refuse your shipment. Fees incurred by Cyber Island Shops for merchandise returned to us with duties/taxes/fees owed on them will be deducted from any balance owned to you on your refund.
Canadian Shipments
All shipments to Canada are sent via UPS Surface. Surface rates to Canada are the same as standard rates in the continental U.S. However, your purchase WILL be subject to additional duties and charges collected by UPS on behalf of UPS Brokerage and your country at the time of delivery. Cyber Island Shops is not responsible for collection or reimbursement of any of these charges. Below is an estimate of brokerage fees, taxes and duties you will have to pay at time of delivery.
2.7% or $5.85 Canadian (whichever is greater) of the amount collected for taxes
plus
7% Goods and Service Tax - based on the value of the product
plus
5% VAT Tax - based on the value of the product
plus
Your local Sales Tax - based on the value of the product
plus
the following schedule of handling fees: (Canadian dollars)
$0-$20 product value - no handling fee
$20-$40.00 product value - $6.70
$40-$100.00 product value - $18.45
$101-$200 product value - $27.45
$201-$350 product value - $35.55
$351-$500 product value - $39.90
$501-$750 product value - $45.30
$751-$1000 product value - $50.70
The above rates are only estimates for you to consider. The rates above are subject to change at anytime. Please be advised that these taxes, duties, and fees can total more than the cost of your merchandise. These charges are non-refundable if you refuse your shipment. Fees incurred by Cyber Island Shops for merchandise returned to us with duties/taxes/fees owed on them will be deducted from any balance owned to you on your refund. We strongly suggest you review the information above before placing your order.
Shipping Exceptions - all shipments
The rates quoted are based on estimates applied to our merchandise. However, some products may require additional handling or special delivery to ship. As a result, shipping charges may vary from those quoted. In the event those rates change, we will contact you first with an approval prior to shipping.
Reshipping Charges - all shipments
There will be a reshipment fee if the customer enters the incorrect shipping address on the order and we have to reship the package. This reshipment fee also applies if the customer is not in when UPS attempts delivery and the package is returned to us. (UPS will make 3 delivery attempts and leave a note indicating they attempted delivery before returning the package to us.)
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