Our Guarantee & Return Policy

KAS Design, Inc. offers a 100% satisfaction guarantee on all of our merchandise from any of our websites. If you receive an item you are unhappy with for any reason we will be happy to do one of the following:

1. Replace the item.
2. Exchange item for any another item of equal value.**
3. Issue a refund for the returned item(s).*

Exceptions
Personalized items may be returned but are subject to a 25% restocking fee.

*Credit/refund for merchandise only. Does not include original or return shipping charges.
** Applies to domestic US purchases only.

How do I return something?
Returns are as simple as one, two, three:
1. Please Click here to email customer service to request an Return Merchandise Authorization (RMA) number so that we know to expect your return. Please make sure to let us know your order number, bill to name, and the items you wish to return. We will then send your RMA to you via email within 1 business day.
2. Print out and complete the RMA we will email to you and include it with the item(s) you are returning.
3. Return the item(s) via parcel post or any other preferred method to:

KAS Design, Inc.
Attn: Returns
930 Croton Road, Ste. B
Celebration, FL 34747

All returns must be sent postage paid. C.O.D.'s will not be accepted. If exchanging an item, customer will have to pay shipping charges on replacement item.

Damages
If your items are damaged in transit - All of our domestic shipments are sent fully insured via UPS or Fed-Ex. All international shipments are sent fully insured via UPS Global Air. If damage should occur in transit, please email Customer Service and we contact you to determine the next step in the damage claim process. Please make sure to keep all original packaging.